TERMS & CONDITIONS

User Agreement & Liability Waiver

 

1. ​Introduction

 

Welcome to We Help Moms Inc. ("Company," "we," "us," or "our"). We operate an online platform (the "Platform") that connects individuals or businesses seeking services ("Users" or "Clients") with independent third-party service providers ("Service Providers"). By accessing or using our Platform, you acknowledge that you have read, understood, and agreed to be bound by the terms outlined in this User Agreement and Liability Waiver (the "Agreement").

 

2. Our Service

 

We Help Moms Inc. provides a marketplace where Users can connect with Service Providers for various services, including but not limited to housekeeping, handyman services, property maintenance, cooking, tutoring, pet care, and running errands. We Help Moms Inc. does not provide these services directly, nor do we employ or control the Service Providers. The Service Providers operate independently and are not agents, employees, or representatives of We Help Moms Inc.

 

3. Non-Solicitation Agreement

 

Users agree not to engage Service Providers for additional services not billed through the Platform for a period of 12 months after the User first uses the Service Provider they found using the service. Breach of this non-solicitation clause will result in termination of the User's account.

 

4. Payment Policy

 

We Help Moms Inc. ("the Platform") facilitates transactions between Clients and Service Providers. By using our Platform, you agree to the following payment and billing terms:

 

• Clients first select a one-time booking fee or a 3-month subscription for access to review resumes on the platform, or for platform to arrange booking for you.

• 3-month subscription is required for recurring bookings.

• Helpers receive full rate that is displayed on platform.

• Full payment will be charged on confirmation of booking, and prior to service being rendered. Service providers are only paid after service is rendered to encourage high quality standards.

• Once the service has been rendered, a final invoice will be submitted to the Client if there are any modifications required. The final time will be rounded up or down to the nearest half hour.

• All TIPS go 100% to the service providers.

• A minimum of 1 hour is required for booking our services.

• If a payment attempt fails due to insufficient funds or other issues, the Client will be notified and given an opportunity to provide an alternate payment method. The Platform reserves the right to suspend accounts with repeated payment failures.

• We Help Moms Inc. reserves the right to modify this Billing & Payment Policy at any time. Any changes will be communicated through the Platform, and continued use of the service will constitute acceptance of the revised terms.

 

5. Cancellation Policy

 

• Clients who cancel a scheduled service with at least 24 hours' notice will not be charged.

• Cancellations made between 2 and 24 hours before the scheduled service time will incur a charge equivalent to 1 hour of the Service Provider's hourly rate.

• If a Client cancels a scheduled service within 1 hour of the scheduled service time, of if a Client is unresponsive or unavailable at the scheduled time of the task, the Client will be charged the lesser of the total estimated cost of the service or 2 hours of the Service Provider's hourly rate.

 

6. Privacy Policy

 

We Help Moms Inc. ("Company," "we," "our," or "us") respects and values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect with service providers for various household and personal services.

 

We collect the following types of information:

 

• Personal Information: Name, email address, phone number, payment details, and other contact information.

• Service Information: Details about the services you request, scheduling, and interactions with service providers.

• Communication Data: Messages exchanged with service providers and support inquiries.

 

We use your information to:

 

• Facilitate connections between you and service providers.

• Process payments and transactions.

• Improve platform functionality and user experience.

• Communicate updates, offers, and service-related information.

• Comply with legal obligations and enforce our policies.

 

We may share your information with:

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• Service Providers: To facilitate service requests.

• Third-Party Payment Processors: For secure transactions.

• Legal and Compliance Authorities: When required by law.

 

You have the right to:

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1. Access, update, or delete your personal information.

2. Opt-out of marketing communications.

3. Restrict certain data processing activities.

 

We implement appropriate security measures to protect your data and we are committed to ensuring that your data is used only in accordance with the terms detailed above.

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7. No Employment Relationship

 

By using the Platform, you acknowledge and agree that We Help Moms Inc. is not responsible for the conduct, performance, actions, or omissions of any Service Provider. The Platform is solely a means of connecting Users and Service Providers. No employment, joint venture, partnership, or agency relationship is created between We Help Moms Inc. and any Service Provider.

 

8. Limitation of Liability & Indemnification

 

To the maximum extent permitted by law, you agree to release, indemnify, and hold harmless We Help Moms Inc., its affiliates, officers, directors, employees, and agents from any and all claims, demands, damages, losses, liabilities, and expenses (including attorneys’ fees) arising out of or related to:

• The acts, errors, omissions, negligence, or misconduct of any Service Provider;

• Any personal injury, property damage, or financial loss suffered in connection with services provided by a Service Provider;

• Any disputes between Users and Service Providers;

• Any reliance on service listings, reviews, or ratings provided on the Platform;

• Any unauthorized access to or use of your account or personal information.

 

9. No Warranties or Guarantees

 

We Help Moms Inc. makes no representations or warranties regarding the quality, reliability, safety, or legality of any services provided by Service Providers. The use of the Platform is at your own risk. All services are provided on an "as-is" and "as-available" basis.

 

10. Customer Satisfaction – Complaints & Investigations

 

This policy applies to all Users and Service Providers utilizing the We Help Moms Inc. platform. It covers complaints related to:

• Poor service quality or incomplete services.

• Unprofessional behavior or misconduct by a Service Provider or Client/User.

• Disputes regarding service expectations and outcomes.

• Safety concerns related to a Service Provider, Client/User or service.

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Clients agree to allow Service Providers to take photographs of their work as evidence of quality should a future dispute arise.

 

Users or Service Providers who experience an issue with a service scheduled on the Platform may submit a complaint through the following channels:

• Online Form: Complete the complaint submission form available on the We Help Moms Inc. website.

• Email: Send a detailed complaint to info@wehelpmoms.ca.

 

To ensure a prompt and thorough review, complaints should include:

• Full name and contact details of the complainant.

• Date, time, and location of the service in question.

• Name of the Service Provider or Client/User complained of.

• Description of the issue, including any supporting evidence (e.g., photos, messages, receipts).

• Desired resolution (e.g., refund, review of the Service Provider or Client/User, etc.).

 

Upon receipt of a complaint, We Help Moms Inc. will follow these steps:

• Acknowledgment: The complainant will receive confirmation of receipt within 3 business days.

• Initial Review: The complaint will be assessed to determine its validity and scope.

• Communication with Parties: If necessary, We Help Moms Inc. will contact the complainant and the Service Provider or Client/User for further details.

 

Resolution Determination: Based on the findings, appropriate actions may include:

• Providing guidance to resolve the dispute amicably.

• Issuing warnings or removing Service Providers from the platform if violations are found.

• Offering goodwill gestures, where applicable, such as service credits.

• Closure: The complainant will receive a final response outlining the resolution and any further steps, if necessary.

 

11. Dispute Resolution

 

Clients are encouraged to resolve service-related disputes directly with the Service Provider. If a dispute arises regarding billing or service quality, We Help Moms Inc. may, at its discretion, facilitate communication between the parties but does not assume liability for service quality. Refunds will be issued only in cases where a Service Provider fails to render the agreed-upon service and at the Platform’s discretion.

 

12. Governing Law

 

Any disputes arising from this Agreement shall be resolved in accordance with the laws of the Province of Newfoundland and Labrador, or the jurisdiction in which the services are rendered.

 

13. Changes to the Agreement

 

We Help Moms Inc. reserves the right, for justifiable and proportionate reasons, at any time, to review, change, modify, update, add to, supplement, suspend, discontinue, or delete any term(s) or provision(s) of the Agreement.

 

Notice of such amendments may be given by posting such updates or modifications (or notice thereof) on the Platform, on the online location of the relevant terms, policies or supplemental terms, by e-mail or in any other reasonable manner; and the amendments will be effective upon such posting.Your continued use of the Platform after such posting constitutes your consent to be bound by the Agreement, as amended.

 

Notwithstanding the foregoing, if such modifications and/or updates are material, you will be informed in advance (in the manner set out in this Section) for your acceptance or rejection. If any changes to the Agreement are unacceptable to you or cause you to no longer be in compliance with the Agreement, the previous Terms will apply to your current Tasks, but you will not be able to use the Platform or contract new Tasks and you must deactivate your account and immediately stop using the Platform. After notifying you of any material changes, your continued use of the Platform following any revision to the Agreement constitutes your complete and irrevocable acceptance of any and all such changes, except where prohibited by any laws or regulations in your jurisdiction.

 

14. Acknowledgement & Consent

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I hereby acknowledge that I have read and understand the foregoing terms and conditions related to my use of the Platform and agree that my use of the Platform is and acknowledgment of my agreement to be bound by the terms and conditions of the Agreement.